My Mom asked me to post this on her behalf regarding the excellent service she has received thus far after changing her agency to the Felix Chavez agency in Round Rock.
Her first in-person encounter with Samira and Brian was during Thanksgiving week. She went to their office around closing time without an appointment. Samira and Brian stayed late to get the information regarding her policies so that she could transfer agencies.
After the new year, she wrote to Samira during the time that Samira was out of the office. My mom couldn’t believe that Samira responded to the email by 10 am the morning she returned to the office!!
My mom is very impressed so far with the courtesy and attention that the Felix Chavez agency gives to their clients.