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Here's what our
clients have to say
We’d love your opinion on how we’re doing!
Maryann Alba
21:50 29 Apr 23
GABY WAS VERY HELPFULAND WHEN SHE SAID I WILL CALL YOU BACK .SHE DID. AND PATIENT IN EXPLAINING EVERYTHING. VERY GRATEFUL
Mohammad Javed
13:18 25 Mar 23
v nice and very professional they take care what i needthank you
yolanda gabehart
18:15 11 Jan 23
Amira is always very helpful and knows the products she sells. She finds the best insurance rates and coverage for my specific needs.
Paul Last
00:59 27 Oct 22
Friendly staff very welcomingWorks hard to get you bestInsurance package andMakes sure your home andFamily is protected.
Pamela Herron
22:56 25 Oct 22
Felix and Samira are the most professional, personable, kind and helpful people that I have EVER encountered in this field of business. Having been a home owner over 20 years and owned multiple cars throughout the years, I’ve come to understand “insurance” through different carriers and agents. The level of SERVICE Felix and Samira provide is by far the best I’ve experienced…especially through stressful times when having to file a claim.
Shameka Isom
13:24 14 Oct 22
I have always encountered wonderful service from all the staff. Such a great agency
Gerald Mitchell
18:38 13 Oct 22
Takes good care of their clients.
Ethel Washington
17:08 13 Oct 22
Been with this company over 15yrs.
George A. Castaneda
16:27 13 Oct 22
Excellent service!!!
Gil Duarte
20:54 13 Apr 22
Our household has always experienced extraordinary customer service from the Felix Chavez Agency. Felix Chavez goes the extra mile explaining our insurance coverage for our auto, home and life insurance.
Joe Bayarena
00:36 07 Apr 22
I have had a lot of agents in the many homes and business insurance coverage needs over 40 years but Felix and his staff are always there to answer any question and make sure I have the right coverage at the best price. I would and always do recommend them to all my friends and business associates. Give them a call and you will be pleasantly surprised.
Ronald LaMorte
22:27 29 Mar 22
This team of Insurance agent’s (Bryan) lead by Fleix Chavez are very knowledgeable and courteous when exploring coverage needs. I highly recommend them when seeking the optimum in insurance needsRon Lamorte
michael agwuncha
01:17 22 Jan 22
Professional. Services
Evan McDaniel
17:56 10 Jan 22
Felix and his team always respond to my insurance needs and general questions promptly and professionally. Would recommend them.
Lealean Peace
21:14 13 Dec 21
Outstanding Insurance Company! I have my homes, my life insurance, and my boat insurance with them.
Adriana Ortega Díaz
07:29 17 Jul 21
I have been working with Samira since 2013-14 and she’s amazing. Always taking care of my.needs in a timely manner, with a positive attitude and professionalism. I recently acquired a commercial insurance and Maria who oversees that side was amazing, promptly responded to my inquiries and was super easy to.work with. I love tje staff here and highly recommend them!!
jeannine Bailey
12:45 30 Oct 20
Always 5 stars! Great customer service, they treat you like family. They find you the best rate and take care of all the work for you!
Angie C
16:02 29 Oct 20
Fast and friendly service. Call for quotes.
Sylvia Davis
15:52 29 Oct 20
Great customer service
Gabriel De Leon
15:08 29 Oct 20
The best service !! Imelda is really professional. !!!
Sandra Chavez
03:23 26 Oct 20
I received great customer friendly service and Chavez Insurance Group met my home and auto insurance needs.
tony amaya
17:27 22 Oct 20
Every time I have a question the staff is always accommodating, friendly and supportive. Chavez and members like Brian make me a loyal customer. Quality customer service seems more and more scarce, not with Chavez insurance.
Christina Jeeves
01:30 13 Jan 20
My Mom asked me to post this on her behalf regarding the excellent service she has received thus far after changing her Nationwide Agency to the Felix Chavez agency in Round Rock.Her first in person encounter was with Samira and Brian was during Thanksgiving week. She went to their office around closing time without an appointment. Samira and Brian stayed late to get the information regarding her policies so that she could transfer agencies.After the new year my she wrote to Samira during the time that Samira was out of the office. My mom couldn’t believe that Samira responded to the email by 10 am the morning she returned to the office!!My mom is very impressed so far with the curtesy and attention that the Felix Chavez agency gives to their clients.
Celina Lopez
02:36 09 May 19
We have been with the Felix Chavez Agency for several years now. We have always had top notch service when we’ve needed it. Bryan R. Is always ready to assist whenever we’ve needed a quote or a copy of our insurance cards. Highly recommend them!
Maria Tinajero
00:43 13 Mar 19
Bryan Raesz has always been very helpful and professional. He has invested time in finding us the right policy and found a way to save us money. Bryan is always welcoming, knowledgeable about his work and carries a great positive attitude. We are happy to continue to give them our business regarding our insurance needs over a number of years. Thank you!
MagAggie2012
23:27 17 Nov 18
Bryan is always really easy to get ahold of and very helpful! Highly recommend this agency.
Kevin Grant
23:31 13 Nov 18
Bryan R. is always there when we need him. I’ve been with Nationwide since I first started driving many moons ago and I’ve trusted them with insuring all of our vehicles and homes.
Blake Raesz
01:40 13 Nov 18
Bryan is always helpful when trying to figure out the right policy for my needs. I would definitely recommend.
Peggy Harper
17:31 12 Nov 18
Very kind and professional his knowledge with what I needed was finish from the start too the end, he did not keep me guessing.
Yvette Diaz
21:23 31 Oct 18
We have been going with Nationwide for as long as I can remember. Our insurance agent is Bryan, we absolutely love him! He is so dedicated to his job and is always great help!! We highly highly recommend him and this location!
Maria Hernandez
23:14 30 Oct 18
We have been with Nationwide since my parents purchased their first home in 1997. The thought of switching over to another insurance has never crossed our minds because of the great benefits and affordability our policy offers. However, I can wholeheartedly say that Felix and Bryan are part of the primary reason we have stayed with Nationwide for so many years. They have always been our greatest support system not only with insurance purposes but also with our personal growth and success. The humility and respect they show to every client is unlike any other. There are not enough words in the dictionary to describe the amazing job they do. 10/10 highly recommend Felix as your Nationwide Insurance agent!
Connie Cheng
21:22 30 Oct 18
This is a great team to work with! They got me set up with car insurance quickly and made switching insurance a painless process when I got a new vehicle.My agent – Bryan Raesz – is always quick to respond, personable, and has my best interests at heart. Working with him has made my life significantly easier because I can depend on him to pass along information about insurance rates and count on him to do all the research without getting into the nitty gritty myself.I used to dread dealing with insurance companies and finding the best rate. Working with Bryan has taken all of the stress of dealing with the hassle because he does it himself and clearly communicates his recommendations.
Dauren Asrymbetov
18:36 30 Apr 18
Felix and his team are always prompt and professional. They are friendly and happy to help with any questions around auto home insurance. I highly recommend them!
Shae Hipolito
22:44 04 Apr 18
I have been the Felix Chavez agency for years now and they have always been very helpful, friendly, professional and efficient when I call. Bryan even took it upon himself to review my upcoming renewal to ensure I was properly covered and notified meof an opportunity where my family could save money. This was awesome! I would recommend this agency to anyone I know!
Juan Meza
17:43 04 Apr 18
“Awesome Agency” Very professional and helpful! Bryan Raesz always helping us out with any questions. We appreciate all your assistance. Thanks, Liz
Daniel Davila
21:09 25 Oct 17
I’ve been doing business with this group for many years. The reason is friendliness kindness and great customer service.
Yvette
19:08 16 Nov 16
I want to Thank “Himelda Becerra” for always doing a great job on finding me the lowest auto car insurance policy’s at the Felix Chavez Agency/Nationwide. She has been a great asset to me and family. I highly recommend her “Outstanding” Customer Service. The location and affortable auto insurance meet all my needs; when they say Nationwide is on your side, they literally mean it. Thank you so much for being their for all of us.
Brian Johnson-Farrell
02:48 02 Sep 16
By far one of the best customer service experience I’ve ever had. Delanie walked me through every step of my process getting car insurance quotes. I will without a doubt be recommending her and this company to friends and family!
Elysse Landrum
15:15 01 Sep 16
I called into this agency a few months ago as I was shopping prices for car insurance. I spoke with Delaney who was very kind and helpful. She took time to explain coverages to me. I noticed other companies did not take the time to explaine the quote in depth to me. I also had additional questions down the road and she was quick to respond to my emails. Thank you
Cori Brown
14:41 14 Mar 16
This agency has very helpful associates, and are always available when I need assistance. Delainey always greets me with a smile and gives me tips on ways to save. Rarely do you find an office with such dedication. 5 stars
Lea Hackner
01:28 08 Mar 16
As a new car owner I was extremely nervous to purchase car insurance on my own. Delanie Kaiser made my first time buying car insurance extremely easy. Because we are around the same age she was able to speak to me in a non intimidating way, using language I understood. I am extremely grateful she was my agent and I look forward to working with her in the future!
Suzanne Mitchell
01:52 23 Oct 15
Felix Chavez Agency has been one of the best experiences that I have had in a very long time, I had to come back home to Austin due to Health issues. it seemed easy tell my local Nationwide Agency I was moving out of State and that would be that/Well I must say when I got here I was quite nervous as I had been with Nationwide in SC for over 18 years, thinking am I gonna get the best rate are they gonna be personable, well to my surprise from the first call to switch over my Insurance to Texas I opted for the Felix Chavez Agency, WOW is all I can say.Himelda Becerra the Office Manager has been there with me all the way, making additional phone calls to me to make sure that all things were ok, from 2013 when I signed up I have had many changes and they have met them all, Himelda has been so very personnel and professional with me, I have know added additional Renters Insurance. If you are looking for award winning Customer service in an Insurance Provider, look nknow further, the Felix Chavez Agency is it, I highly recommend them, They get 5 ***** from me.Thank you to all the members of the Felix Chavez Agency for always thinking Customer First.
WHAT OUR CLIENTS
ARE SAYING
GABY WAS VERY HELPFULAND WHEN SHE SAID I WILL CALL YOU BACK .SHE DID. AND PATIENT IN EXPLAINING EVERYTHING. VERY GRATEFUL
Maryann Alba
v nice and very professional they take care what i needthank you
Mohammad Javed
insurance agent was very helpful I even got to call back after losing connection
Daniel Camargo
Amira is always very helpful and knows the products she sells. She finds the best insurance rates and coverage for my specific needs.
yolanda gabehart
Friendly staff very welcomingWorks hard to get you bestInsurance package andMakes sure your home andFamily is protected.
Paul Last
Felix and Samira are the most professional, personable, kind and helpful people that I have EVER encountered in this field of business. Having been a home owner over 20 years and owned multiple cars throughout the years, I've come to understand "insurance" through different carriers and agents. The level of SERVICE Felix and Samira provide is by far the best I've experienced...especially through stressful times when having to file a claim.
Pamela Herron
I have always encountered wonderful service from all the staff. Such a great agency
Shameka Isom
Takes good care of their clients.
Gerald Mitchell
Been with this company over 15yrs.
Ethel Washington
Excellent service!!!
George A. Castaneda
Our household has always experienced extraordinary customer service from the Felix Chavez Agency. Felix Chavez goes the extra mile explaining our insurance coverage for our auto, home and life insurance.
Gil Duarte
I have had a lot of agents in the many homes and business insurance coverage needs over 40 years but Felix and his staff are always there to answer any question and make sure I have the right coverage at the best price. I would and always do recommend them to all my friends and business associates. Give them a call and you will be pleasantly surprised.
Joe Bayarena
This team of Insurance agent's (Bryan) lead by Fleix Chavez are very knowledgeable and courteous when exploring coverage needs. I highly recommend them when seeking the optimum in insurance needsRon Lamorte
Ronald LaMorte
Professional. Services
michael agwuncha
Felix and his team always respond to my insurance needs and general questions promptly and professionally. Would recommend them.
Evan McDaniel
Outstanding Insurance Company! I have my homes, my life insurance, and my boat insurance with them.
Lealean Peace
I have been working with Samira since 2013-14 and she's amazing. Always taking care of my.needs in a timely manner, with a positive attitude and professionalism. I recently acquired a commercial insurance and Maria who oversees that side was amazing, promptly responded to my inquiries and was super easy to.work with. I love tje staff here and highly recommend them!!
Adriana Ortega Díaz
Always 5 stars! Great customer service, they treat you like family. They find you the best rate and take care of all the work for you!
jeannine Bailey
Fast and friendly service. Call for quotes.
Angie C
Great customer service
Sylvia Davis
The best service !! Imelda is really professional. !!!
Gabriel De Leon
I received great customer friendly service and Chavez Insurance Group met my home and auto insurance needs.
Sandra Chavez
Every time I have a question the staff is always accommodating, friendly and supportive. Chavez and members like Brian make me a loyal customer. Quality customer service seems more and more scarce, not with Chavez insurance.
tony amaya
My Mom asked me to post this on her behalf regarding the excellent service she has received thus far after changing her Nationwide Agency to the Felix Chavez agency in Round Rock.Her first in person encounter was with Samira and Brian was during Thanksgiving week. She went to their office around closing time without an appointment. Samira and Brian stayed late to get the information regarding her policies so that she could transfer agencies.After the new year my she wrote to Samira during the time that Samira was out of the office. My mom couldn’t believe that Samira responded to the email by 10 am the morning she returned to the office!!My mom is very impressed so far with the curtesy and attention that the Felix Chavez agency gives to their clients.
Christina Jeeves
We have been with the Felix Chavez Agency for several years now. We have always had top notch service when we’ve needed it. Bryan R. Is always ready to assist whenever we’ve needed a quote or a copy of our insurance cards. Highly recommend them!
Celina Lopez
Bryan Raesz has always been very helpful and professional. He has invested time in finding us the right policy and found a way to save us money. Bryan is always welcoming, knowledgeable about his work and carries a great positive attitude. We are happy to continue to give them our business regarding our insurance needs over a number of years. Thank you!
Maria Tinajero
Bryan is always really easy to get ahold of and very helpful! Highly recommend this agency.
MagAggie2012
Bryan R. is always there when we need him. I’ve been with Nationwide since I first started driving many moons ago and I’ve trusted them with insuring all of our vehicles and homes.
Kevin Grant
Bryan is always helpful when trying to figure out the right policy for my needs. I would definitely recommend.
Blake Raesz
Very kind and professional his knowledge with what I needed was finish from the start too the end, he did not keep me guessing.
Peggy Harper
We have been going with Nationwide for as long as I can remember. Our insurance agent is Bryan, we absolutely love him! He is so dedicated to his job and is always great help!! We highly highly recommend him and this location!
Yvette Diaz
We have been with Nationwide since my parents purchased their first home in 1997. The thought of switching over to another insurance has never crossed our minds because of the great benefits and affordability our policy offers. However, I can wholeheartedly say that Felix and Bryan are part of the primary reason we have stayed with Nationwide for so many years. They have always been our greatest support system not only with insurance purposes but also with our personal growth and success. The humility and respect they show to every client is unlike any other. There are not enough words in the dictionary to describe the amazing job they do. 10/10 highly recommend Felix as your Nationwide Insurance agent!
Maria Hernandez
This is a great team to work with! They got me set up with car insurance quickly and made switching insurance a painless process when I got a new vehicle.My agent - Bryan Raesz - is always quick to respond, personable, and has my best interests at heart. Working with him has made my life significantly easier because I can depend on him to pass along information about insurance rates and count on him to do all the research without getting into the nitty gritty myself.I used to dread dealing with insurance companies and finding the best rate. Working with Bryan has taken all of the stress of dealing with the hassle because he does it himself and clearly communicates his recommendations.
Connie Cheng
Felix and his team are always prompt and professional. They are friendly and happy to help with any questions around auto home insurance. I highly recommend them!
Dauren Asrymbetov
I have been the Felix Chavez agency for years now and they have always been very helpful, friendly, professional and efficient when I call. Bryan even took it upon himself to review my upcoming renewal to ensure I was properly covered and notified meof an opportunity where my family could save money. This was awesome! I would recommend this agency to anyone I know!
Shae Hipolito
"Awesome Agency" Very professional and helpful! Bryan Raesz always helping us out with any questions. We appreciate all your assistance. Thanks, Liz
Juan Meza
I've been doing business with this group for many years. The reason is friendliness kindness and great customer service.
Daniel Davila
I want to Thank "Himelda Becerra" for always doing a great job on finding me the lowest auto car insurance policy's at the Felix Chavez Agency/Nationwide. She has been a great asset to me and family. I highly recommend her "Outstanding" Customer Service. The location and affortable auto insurance meet all my needs; when they say Nationwide is on your side, they literally mean it. Thank you so much for being their for all of us.
Yvette
By far one of the best customer service experience I've ever had. Delanie walked me through every step of my process getting car insurance quotes. I will without a doubt be recommending her and this company to friends and family!
Brian Johnson-Farrell
I called into this agency a few months ago as I was shopping prices for car insurance. I spoke with Delaney who was very kind and helpful. She took time to explain coverages to me. I noticed other companies did not take the time to explaine the quote in depth to me. I also had additional questions down the road and she was quick to respond to my emails. Thank you
Elysse Landrum
This agency has very helpful associates, and are always available when I need assistance. Delainey always greets me with a smile and gives me tips on ways to save. Rarely do you find an office with such dedication. 5 stars
Cori Brown
As a new car owner I was extremely nervous to purchase car insurance on my own. Delanie Kaiser made my first time buying car insurance extremely easy. Because we are around the same age she was able to speak to me in a non intimidating way, using language I understood. I am extremely grateful she was my agent and I look forward to working with her in the future!
Lea Hackner
Felix Chavez Agency has been one of the best experiences that I have had in a very long time, I had to come back home to Austin due to Health issues. it seemed easy tell my local Nationwide Agency I was moving out of State and that would be that/Well I must say when I got here I was quite nervous as I had been with Nationwide in SC for over 18 years, thinking am I gonna get the best rate are they gonna be personable, well to my surprise from the first call to switch over my Insurance to Texas I opted for the Felix Chavez Agency, WOW is all I can say.Himelda Becerra the Office Manager has been there with me all the way, making additional phone calls to me to make sure that all things were ok, from 2013 when I signed up I have had many changes and they have met them all, Himelda has been so very personnel and professional with me, I have know added additional Renters Insurance. If you are looking for award winning Customer service in an Insurance Provider, look nknow further, the Felix Chavez Agency is it, I highly recommend them, They get 5 ***** from me.Thank you to all the members of the Felix Chavez Agency for always thinking Customer First.
Suzanne Mitchell
